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General Enquiries


1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

Phone Banking 24 hours a day, 7 days a week

From Overseas: +61 2 9240 4122


Mail Us


PO Box H151, Australia Square, NSW 1215


Lost or Stolen Cards


1300 13 23 28 

or call the VISA International Hotline specific to the country you are in.


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Please note: To protect your privacy, we request that you do not include any sensitive information in your enquiry (e.g. member number, password etc).

If you have a specific account related enquiry or need to reset your Online Banking details, please call us on 1300 13 23 28 between 8am - 6pm (EST) Monday - Friday and 9am – 12pm (EST) on Saturdays. If you seek general information only please proceed.

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