Contact Us

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General Enquiries

1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

Phone Banking 24 hours a day, 7 days a week

From Overseas: +61 2 9240 4122

Mail Us

PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards

1300 13 23 28 

or call the VISA International Hotline specific to the country you are in.


Please note: To protect your privacy, we request that you do not include any sensitive information in your enquiry (e.g. member number, password etc).

If you have a specific account related enquiry or need to reset your Online Banking details, please call us on 1300 13 23 28 between 8am - 6pm (EST) Monday - Friday and 9am – 12pm (EST) on Saturdays. If you seek general information only please proceed.

  • We are pleased our staff, members and families are all safe and well. Both our RAAF Townsville and Lavarack branches will be open and back to normal operations as of today.Read more
  • Cyclone Debbie has not yet subsided and appears to be hitting near South of Townsville. RAAF Townsville and Lavarack will remain closed today until further notice. We hope for our staff, members...Read more
  • In preparation for Cyclone Debbie, both Lavarack and RAAF Townsville branches will be closed from 12pm today until further notice. Our Cairns branch is not impacted at this stage. We wish for all...Read more
  • SERVICE UPDATE: Australian Military Bank will be undergoing maintenance checks and system updates across various online solutions which will impact their usability. Between 1am-5am AEST Sunday March...Read more
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