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CEO Message April 2021

CEO Message April 2021


I would just like to start off by saying how proud I am of the Bank in dealing with everything that has come our way since I joined 12 months ago. The last 12 months have been challenging to say the least and we have put our members in the centre of all that we do throughout these trying times.

Throughout the past 12 months we have continued to build for the future with member services and since expanding our service offering with the launch of digital wallets*, our members can pay using mobile phones and smartwatches. Our members have used Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay over 100,000 times since they have been released.

We have also continued our focus on home ownership for the Defence community and their families, supporting the launch of the First Home Loan Deposit Scheme~ and the extension of DHOAS to eligible service people that have retired in the last five years. Our Personal Banker Kate Ellis had recently received wonderful feedback from members Jessica and Aaron Hanley (pictured with their family) on helping them purchase their new home. We would like to offer our congratulations to them, and we are so honoured that they chose us to help them fulfil their family dream. 

Darlene Mattiske-Wood

*Read our Terms and Conditions for Digital Wallets, before making a decision and consider if it is right for you. Available for eligible cards.

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