January 2018 Communiqué

How the changes will impact you

29 December 2017

How the changes will impact you

Upon the launch of our new banking services, there will be a few changes that personal and non-personal members need to know:

Personal Members 

A personal membership includes all individual members who have their savings, transactions, deposits and loan accounts with Australian Military Bank.

Non-Personal Members

A non-personal membership include entities such as businesses, clubs, trusts and superannuation funds.

Logging into Internet Banking

From the launch of our new services, even though you may currently be registered for our internet banking site; you will need to re-register for our NEW version of internet banking by clicking on the “New to Online Banking” link via www.australianmilitarybank.com.au.

CARE: Business members will no longer need to log in with their Business Member ID. The authorised signatures to the accounts are required to log in via their individual member numbers. Unfortunately, administrator functionality will no longer exist, therefore if administrators have set up users to access their accounts, these users will not be able to view or edit/amend transactions. Only the authorities/signatories to the accounts can access Internet Banking and Mobile Banking.

Logging into the Mobile App

From the launch of our new services, you will need to download our NEW free mobile banking app which can be found in the Google Play Store or Apple iTunes store to enjoy our fresh, extra features. Once downloaded you will need to follow the re-registration process

Account Descriptions

Know your BSB and 9-digit account numbers as these will now be found when you log into Internet and Mobile Banking and are also located on your statements. Use your BSB and 9-digit account numbers when you need to transfer or receive money.

Enhanced Security Measures

The one-time password (OTP) is an automatically generated numeric string of characters that authenticates specific transactions and is a secure way to protect you. The OTP is sent directly to your email or mobile phone or landline number when you use Internet or Mobile Banking, so it’s important that we hold your current email address, mobile phone and/or landline numbers on file.

Relationship Rewards

We’ve applied new tiers to the rebate table which you can find on our website (www.australianmilitarybank.com. au/about-us/disclosure-document) via our Schedule of Fees & Charges. These rebates will take effect upon launch and will now be based on your balance at the beginning of a calendar month.

 

For further assistance, have a look at our demonstration videos on our website at www.australianmilitarybank.com.au/transformation

 

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