Visa Secure and EFTPOS Secure

Online shopping secured with Visa secure and EFTPOS secure

Online shopping secured with Visa secure and EFTPOS secure

At Australian Military Bank protecting your transactions online is one of our key priorities. One way we do this is by preventing the unauthorised use of your card. During a purchase from desktop, mobile or other digital device, you may be guided through an extra check to verify your identity such as a one time password (OTP). This helps us ensure you’re protected from fraud and can safely and securely make purchases online. 

As an AMB cardholder, your transactions are secured. Visa and EFTPOS recently enhanced its security for online purchases making the experience more seamless and easy while protecting you from fraud.

Learn more about how it works here. Please note that only participating merchants will have this extra layer of security enabled on your transactions. 

Frequently asked questions

How are my online purchases secured with Visa secure and EFTPOS secure?

Visa and EFTPOS have developed a program that helps confirm your identity when you make an online purchase. There’s no need to download anything, install software, or register your account.

During an online purchase from your desktop, mobile or other digital device, you may be guided through an extra check to verify your identity. This helps us ensure you’re you and better protects you from fraud. This is one way Australian Military Bank, Visa and EFTPOS have teamed up to secure your account(s).

What is the benefit for members?

Through this program, you have an added layer of protection that prevents the unauthorised use of your Visa card while shopping online. This service helps us know you’re really you and most importantly it protects you from fraud.

Is my personal information safe and secure?

Yes. Your information is transmitted using a high level of encryption and is stored on a secure server.

Does the Visa secure or EFTPOS secure service cost me anything?

No. There are no costs associated with this service.

How will I know if my online purchase has this added layer of protection?

This service will automatically work at checkout at any of Visa's participating online merchants. Remember, there’s no need to download anything, install software, or register for an account to get this added layer of protection. When using this service, you may occasionally be prompted at checkout to verify your identity, but this is to ensure you’re you and protect you from fraud.

 

  Lastly, if you see the following Visa Secure badge or EFTPOS Secure badge on participating online merchants’ websites this also indicates the use of this service.

Can I still use my Australian Military Bank Visa card at online merchants that are not participating in this program?

Yes, your Australian Military Bank Visa card will continue to work as usual if the merchant is not participating in this program. Your transaction will still be protected by multiple layers of security and zero liability for fraudulent purchases.

Can I use both credit and debit cards?

Yes! This service was designed for both Visa credit and debit cards when shopping online. When you use your Visa debit card, your online transaction experience will be similar to a credit transaction.

What happens when I finish shopping?

When you are finished shopping, proceed to the merchant's checkout page. As you complete the transaction, you may be prompted to verify your identity if additional authentication is required. It’s important to take special precautions when your card isn’t present. This extra verification step helps ensure the person using your card is you.

If I do encounter this extra verification step, what will the extra check be?

Australian Military Bank has a number of tools that can help verify your identity such as a one-time passcode or biometrics. If you encounter this extra step, simply follow the instructions on your screen to verify your identity.

I see the Visa logo when I’m going through the extra check. What’s this about?

If you do encounter this extra verification step, Visa helps transmit the information being shared between the merchant and us. The Visa logo is there to give you peace of mind that the transmission is secure.

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