Supporting you during Covid-19

Member Advice: COVID-19

We are helping our members make the most of the new normal.

Our thoughts are with those impacted by the COVID-19 pandemic. In consideration of your wellbeing we encourage you to use digital banking wherever possible but if you do need to visit a branch please follow the guidance of authorities.

For our Victorian Members

We are here to support you during Stage 4 restrictions. Banking is an essential service and our branches will remain open with enhanced measures in place to maintain social distance should you need to visit us. Please note that escorting services and visitor passes have ceased for members not situated on base in Victoria. If you have any questions about how we can assist please call us on 1300 132 328.

Australian Military Bank is supporting members Australia wide as we implement changing guidance across our internal borders. We are responding to new health advice on both a national and state level and have adapted our banking locations to the ‘new normal’ of social distancing, and extensive sanitation. We anticipate restrictions may continue to be unpredictable for some time and will require us to be poised and responsive.

There is no doubt COVID-19 has reshaped our economy and many Australians will be effected over the long term. Certainly, employment conditions, hours of work and transport needs will continue to change with advice from authorities. 

One variable our members can eliminate is uncertainty in their personal banking needs. 

We are here to support you as we have since the beginning. Our internet and mobile banking services have been sustained worldwide throughout lockdown. Our Australian-based call centre has and will continue to operate as usual as our journey continues. 

Our branches have remained open, are sanitised and fully compliant with the current preventative advice regarding social distancing and hygiene measures as directed by The Australian Government Health Authority. If you are situated off-base please note that branch escorts and visitor passes have been suspended in many locations, please check with your local branch.

As the challenge to keep Australia safe is far from over we suggest you stay updated with the latest advice on COVID-19 for your location, found on the Australian Government COVID-19 website.

Our bank has passed through this challenge without disruption to our service and we are as committed as ever to ensuring your bank is here for you.

What are we doing?

We understand that some of our members may have found themselves in financial difficulty. We can offer financial hardship assistance to you if you are finding it difficult to make repayments on your loan. We encourage you to make contact as soon as possible on 1800 855 810 or via the “Hardship” link available on Internet and Mobile banking.

For those members who have funds available in their redraw facility of an eligible Home Loan we will continue to make access to your funds available with no changes to the original terms and conditions of your loan.

What if I need help?

We are here to help our members.  As you defend us, we place the same care in the protection of your interests.

You can contact us here via one of the options outlined;

General Enquiries

1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

From Overseas: +61 2 9240 4122

Email Us

service@australianmilitarybank.com.au

Mail Us

PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards

1300 13 23 28 or call the VISA International Hotline specific to the country you are in.

Complaints & Disputes

Complaint & Dispute Resolution Process

Retirement & Superannuation

Gowhar Rezvi (Retirement Product Specialist)

1300 13 23 28 (option 6)

retire@australianmilitarybank.com.au 

Monday - Friday: 8:30am – 5:00pm (All times AEST)


If you are looking for product information, try these links;

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