Member Advice: COVID-19

Member Advice: COVID-19

We are here to meet your banking needs.

As Australia begins the journey of rebuilding since the onset of Coronavirus we want to extend a reassurance that we will work with the Australian Government’s Health Authority guidance to ensure that our operations continue unchanged and that our staff and members are kept safe.

We remain here to support you as we have since the beginning with access to all of our services. Our internet and mobile banking services have been available 24/7 anywhere in the world throughout this challenge. Our Australian-based call centre has and will continue to operate business as usual.

Our branches have remained open, are sanitised and fully compliant with the current preventative advice regarding social distancing and hygiene measures as directed by The Australian Government Health Authority.

As the challenge to keep Australia safe is far from over we suggest you stay updated with the latest advice on COVID-19, found on the Australian Government COVID-19 website.

Our bank has passed through this challenge without disruption to our service and we are as committed as ever to ensuring your bank is here for you.

What are we doing?

As Australia begins its return to work we will remain in readiness to adapt to the changing circumstances of our members.

We understand that the economic contraction may cause some financial difficulty. We can offer financial hardship assistance to you if you are finding it difficult to make repayments on your loan. We encourage you to make contact as soon as possible on 1800 855 810 or via the “Hardship” link available on Internet and Mobile banking.

For those members who have funds available in their redraw facility of an eligible Home Loan we want to extend a reassurance that we continue to make access to your funds available with no changes to the original terms and conditions of your loan.

What if I need help?

We are here to help our members.  As you defend us, we place the same care in the protection of your interests.

You can contact us here via one of the options outlined;

General Enquiries

1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

From Overseas: +61 2 9240 4122

Email Us

Mail Us

PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards

1300 13 23 28 or call the VISA International Hotline specific to the country you are in.

Complaints & Disputes

Complaint & Dispute Resolution Process

Retirement & Superannuation

Gowhar Rezvi (Retirement Product Specialist)

1300 13 23 28 (option 6) 

Monday - Friday: 8:30am – 5:00pm (All times AEST)

If you are looking for product information, try these links;

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