Member Advice: COVID-19

Member Advice: COVID-19

We are here to meet your banking needs.

As Australia is coming to grips with Coronavirus we want to extend a reassurance to our members that our operations continue and we are here to support you. Our branches remain open for business and our digital channels are available 24/7 anywhere in the world.  Our Australian-based call centre continues to operate business as usual.

Our bank has tested systems in place to ensure we can move with changing advice from authorities and offer continuity in banking services to our members. 

What are we doing?

The wellbeing of our members and staff are our number one priority and we are committed to doing what we can to ensure they are protected. 

Our branches and offices are fully compliant with the current preventative advice regarding social distancing and hygiene measures as advised by The Australian Government Health Authority.  We are in readiness to act in line with changing guidance should these recommended measures change.

If you want the latest advice on Coronavirus (COVID-19) it can be found on the Australian Government COVID-19  website, or the World Health Organisation.

We understand that some of our members will face financial difficulty due to COVID-19, we can offer financial hardship assistance to you if you are finding it hard to make repayments on your loan. We encourage you to make contact as soon as possible on 1800 855 810 or via the “Hardship” link available on Internet and Mobile banking.

What if I need help?

We are here to help our members.  As you defend us, we place the same care in the protection of your interests.

You can contact us here;

General Enquiries

1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

From Overseas: +61 2 9240 4122

Email Us

Mail Us

PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards

1300 13 23 28 or call the VISA International Hotline specific to the country you are in.

Complaints & Disputes

Complaint & Dispute Resolution Process

Retirement & Superannuation

Gowhar Rezvi (Retirement Product Specialist)

1300 13 23 28 (option 6) 

Monday - Friday: 8:30am – 5:00pm (All times AEST)

If you are looking for product information, try these links;

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