Contact Us

We're here to help. Contact us using the options below.


General Enquiries

1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

From Overseas: +61 2 9240 4122

Mail Us

PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards

1300 13 23 28 

or call the VISA International Hotline specific to the country you are in.

Retirement & Superannuation

Gowhar Rezvi (Retirement Product Specialist)

1300 13 23 28 (option 6)

Monday - Friday: 8:30am – 5:00pm (All times AEST)


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Please note: To protect your privacy, we request that you do not include any sensitive information in your enquiry (e.g. member number, password etc).

If you have a specific account related enquiry or need to reset your Online Banking details, please call us on 1300 13 23 28 between 8am - 6pm (EST) Monday - Friday and 9am – 12pm (EST) on Saturdays. If you seek general information only please proceed.

  • PUBLIC HOLIDAY: Members, please be advised that our Victorian branches will be closed today 5 November for the Melbourne Cup Public Holiday. Members with any urgent enquiries can always contact us on...Read more
  • When you want to transfer money to someone, you’ll need the recipient’s BSB and account number; or if anyone is transferring money into your account; they’ll need your BSB and account number....Read more
  • Our 60th Annual General Meeting was held Wednesday 30 October, 2019, in Sydney. A number of important motions were passed by members on the evening. To review these, visit: more
  • Over the weekend, our RSL Partnerships Manager Ann Roach attended the RSL NSW Congress, which was an opportunity for members to be involved in setting the future direction of RSL NSW. Ann (Centre) is...Read more
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