FAQs

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MOBILE BANKING APP

Packed with great features, our mobile banking app gives you 24/7 access to your accounts, no matter where you are in the world.

Using the latest mobile payments technology, the Australian Military Bank mobile app provides a secure and convenient way to bank on the move.

Features

  • Log onto the app faster by creating a 4-digit PIN or using your fingerprint
  • Check your account balance with one simple swipe (no PIN required)
  • Pay to new and existing Australian account numbers
  • Transfer money overseas
  • Pay bills via BPAY
  • Change your card PIN on the go
  • Lock and cancel missing debit/credit cards 
  • Notify us you're travelling overseas
  • Review pending notifications

The app will work on Android devices (version 3.0 Honeycomb and above) and iOS devices (iOS 7 and above). 

The app is free to download at the Google Play or Apple App Store. The app does use a small amount of data, so data usage charges may apply from your mobile network provider.

The app allows you to complete your everyday essential banking functions on your mobile phone. You can view your accounts and check account balances; transfer funds between your own accounts, utilise Pay Anyone functionality and pay bills via BPAY®, including setting up new billers. The app also has an ATM and branch locator, as well as card functions that allow you to change the PIN on any of your cards, or report them lost or stolen.

 

® Registered to BPAY Pty Ltd ABN 69 079 137 518

You can download the app from the Google Play or Apple App Store.

You will need to be registered for Online Banking before being able to use the app. You will need to know your Member Number. If you have not registered for Online Banking, contact us on 1300 13 23 28.

When you first log into the app you will be asked for your Member Number. You registration will be confirmed via OTP (one-time password), so please ensure your contact details are up-to-date with us. If you'd like to update your details, please call us on 1300 13 23 28. 

Your pass code is chosen by you when you register the app and gain entry to access its secure features for the first time. Your card PIN is the PIN for your card. For your security, we recommend that you choose a pass code that’s different to your PIN. And like your PIN, you should keep your pass code confidential.  For more information about the steps we recommend you take to protect your pass code, see ‘What can I do to protect my pass code?’

The app will need an internet connection to register, retrieve your latest balances and transaction details and perform payment and card functions. 

The app requires a pass code to access account details. If you lose your phone you should contact Australian Military Bank as soon as possible on 1300 13 23 28.

You will have three (3) attempts to enter the correct pass code when accessing the app. After three (3) unsuccessful attempts your app will be locked. You will need to contact us to unlock your app - 1300 13 23 28. 

You should always:

  • Memorise your pass code as soon as possible;
  • Use a number that is not obvious or can't be easily guessed. Don't use your date of birth or driver's licence number;
  • Take precautions when using the Mobile Banking & Payments app - don’t let anyone watch you enter your pass code.

You should never:

  • Tell or let anyone find out your pass code - not even family or friends;
  • Record a pass code on your device or computer;
  • Keep a record of the pass code with your device.

 

As with all personal belongings, take extra care to keep your phone secure and safe. There are a few things that you can do:

  • Use a strong screen lock or PIN that cannot be easily guessed;
  • Keep your device locked when you’re not using it; and
  • Ensure your phone is registered with your phone network provider.

 

Yes. You can register the app on multiple devices, including a combination of both Android and iOS devices.

Contact us on 1300 13 23 28 straight away. Please let us know as soon as possible if you notice any fraudulent transactions.

You can report a card lost or stolen by selecting the ‘Manage Cards’ option from the ‘Accounts’ screen, and then selecting ‘Report Lost or Stolen Card’. You will then need to confirm whether the card is Lost or Stolen and finally select ‘OK’ to confirm the action. This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the app. You will need to contact us on 1300 13 23 28 to organise a replacement card.

You can change your PIN using the app by selecting the ‘Manage Cards’ option from the Home screen, and then selecting ‘Change PIN’. You will need to enter your current PIN, enter a new PIN, confirm this new PIN and then select ‘Update’. The change of PIN is effective immediately.

No, in order to change your card’s PIN via the app you need to know your current PIN. If you don’t know your PIN contact us 1300 13 23 28.

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To pay a bill select the BPAY option. Choose the ‘Select or Create Biller’ option to select an existing biller from your ‘Biller Address Book’. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified and a receipt issued if the payment is complete. You can set up and save a new biller using the app by selecting the ‘Add Biller’ option from the BPAY screen.

 **Important Note** The app does not have the SMS Security Code feature that applies to Australian Military Bank’s Online Banking. This means that you will be able to set up and make mobile payments to new billers or payees without the protection of a security code to complete the transaction. For more information about the steps we recommend you take to protect your pass code, see ‘What can I do to protect my pass code?’ 

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. 

Currently only transfers to domestic (Australian) accounts are supported. To make payments to other accounts within Australia, select the ‘Pay Anyone’ option. Choose the ‘Select or Create Biller’ option to select an existing biller or create a new one. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified with a ‘Payment Complete’ pop up. 

To make transfers between your own accounts with Australian Military Bank select the ‘Transfer’ option. Choose the ‘Transfer from account’ and the ‘Transfer to account’. Enter the amount you wish to transfer and an optional description, and then select ‘Make Transfer’. The transfer will then be verified with a ‘Transfer Complete’ pop up.

You can make a payment to a new account by selecting the ‘Add Payee’ option from the ‘Pay Anyone’ screen. **Important Note** The app does not have the SMS Security Code feature that applies to Australian Military Bank’s Online Banking.  This means that you will be able to set up and make mobile payments to new billers or payees without the protection of a security code to complete the transaction.  For more information about the steps we recommend you take to protect your pass code, see ‘What can I do to protect my pass code?’ 

Yes, simply select payments, transfer funds and transfer from the loan account you wish to redraw.

Yes, select the settings icon (top right corner), Payments and Manage Future Payments. You can create future dated payments for payees and billers. 

Yes, you can find and alter your limits via settings in the top left corner, select 'Settings' then 'Change Limit'.

The app will store your card number/s and expiry date on your phone. However the card number is masked (the full number is not stored), and both the card number and expiry date are encrypted. The app won’t store your PIN or CVV2 number on your phone.

Your fingerprint is stored on your phone (as part of the user settings), and when you use your fingerprint to sign into the Australian Military Bank app, we rely on your phone to authenticate your fingerprint.

Once Fingerprint login is activated, any fingerprint which is stored on the phone can then be used to sign into the Australian Military Bank app. You should not use Fingerprint Login if you wish to retain other people’s fingerprints on your phone.

Yes, once Fingerprint login has been activated, any fingerprint which is stored on the phone can then be used to sign into the app.

Yes, as per the operating system requirements, you will be required to have a screen lock security option, such as password / passcode / fingerprint enabled on your phone before you can set up Fingerprint login within the app.

To remove fingerprint from the app, select:
Menu > Preferences > Fingerprint Login
Ensure the toggle “Enable Fingerprint login” is red

To remove fingerprint from your iPhone, select:
Settings Menu (on the phone) > Touch ID & Passcode > Set up Fingerprint
Then select the fingerprint you want to delete. This will automatically remove the fingerprint from the Australian Military Bank app. 

From the app, select:
Home Screen > Messages > red icon > category 'Travel notification'

You can then enter your travel dates (both departure and return dates), the countries your travelling to and your contact details – either mobile number or email address.

From the app, select:

Home Screen > Messages > red icon > category 'Feedback'

The Feedback Form gives you an opportunity to rate the app and provide comments on how we can make the app better.

When you submit the Feedback Form using your own email address, your email address will not be stored within our database and will be deleted as soon as we receive it. 

The email address will appear as a pop-up box when you tap “Submit” in the form.

Our app is available on a wide range of Android smartphones and iPhones.

While we support many devices, experiences and performances may vary. Certain features like PIN change are not available on jailbroken or rooted devices. You will also be unable to transfer to new payees or billers. 

Remember to keep your mobile banking app up to date to access the full range of features and the latest enhancements, including stability improvements.

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