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Assistance for those impacted by floods

04 July 2022

Assistance for those impacted by floods

Financial assistance for members impacted by floods

Our thoughts are with those members and their families currently affected by flooding.

The effects of these floods and associated damage is wide-ranging and with potential financial impacts. If you are in financial difficulty due to the impacts of this flood disaster we encourage you to contact us as soon as possible to discuss how the Bank can assist you through this period on 1800 855 810.

How we can help

If you need assistance, we encourage you to contact us so we can understand your individual circumstances and how we can best support you. We may be able to offer financial hardship assistance to you if you are finding it difficult to make repayments on your loan. We encourage you to make contact as soon as possible on 1800 855 810 or via the “Hardship” link available on Internet and Mobile banking.

We can also discuss other options like early access to Term Deposits and waived fees and charges.

What you'll need to make a home and contents claim

If you'd like to make a claim or for any insurance queries please contact CGU Claims 24/7 on 13 24 80. For more information, please visit

Contact us

We are here to help our members. For general enquiries you can contact us via one of the options outlined;

General Enquiries

1300 13 23 28

Monday - Friday: 8:00am – 6:00pm Saturday: 9.00am - 12.00pm (All times AEST)

From Overseas: +61 2 9240 4122

Email Us

Mail Us

PO Box H151, Australia Square, NSW 1215

Lost or Stolen Cards

1300 13 23 28 or call the VISA International Hotline specific to the country you are in

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