Banking Conversion Update
Over the last five months, we have made significant progress with almost 42,000 members now registered to our online channels including over 22,000 members registered into Internet Banking and over 21,000 downloads of the Mobile App.
Why did we change our banking system?
The Defence Community, and the ADF in particular, has a younger profile with high levels of technological exposure. We knew to be relevant to our current and future members that we needed to have a highly capable digital bank offering that was available 24/7. We therefore took the decision to migrate to a modern banking system to provide our members a better long term digital experience.
Our new online channels offer much greater functionality such as:
- Self serve limit change
- Card activation
- Real time alerts
- PIN change
- Increased security (one time passwords)
- International payments
It’s great to see members taking advantage of the improved functionality and now have many more members using online channels than ever before.
I’d like to thank all members for your patience and support during this difficult transition to a new banking system. I sincerely regret any inconvenience this conversion may have caused you. Our banking system is not yet perfect but we continue to make good progress in resolving the remaining issues. If you are still experiencing issues please email us at service@australianmilitarybank.com.au.
Thank you,
John Ford
Chief Executive Officer
