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Banking System Conversion Update

01 March 2018

Banking System Conversion Update

Dear Members,

We are now 11 days into our new banking system and are continuing to iron out teething issues. While the vast majority of members have been relatively un-impacted, I’d like to acknowledge and apologise to those members who suffered inconvenience through this system conversion. Our staff are all working very hard to resolve matters for you our members but I appreciate how frustrating it must be waiting for your issue to be resolved.

If you have already lodged a service request, our staff are working through these across the week and again on Saturday. Instructional videos can be found at and will help you navigate our digital channels. If you have encountered a new issue, please call us on 1300 13 23 28, email us at or call into one of our branches (where possible).

I thank you for your patience during this time.


John Ford  
Chief Executive Officer

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