October 2019 Communiqué

Welcome to the October issue of Communiqué

01 October 2019

Welcome to the October issue of Communiqué

"Our 60th Annual General Meeting will be an opportunity for you, our members, to have your say and vote on matters that will shape the future of our bank."

In what is the Bank’s 60th year of operation, I look forward to meeting those of you who will join us at our Annual General Meeting on Wednesday, the 30th October 2019 at the Four Seasons Hotel, Sydney. Please keep an eye out for the electronic voting options being emailed to members this month.

In early 2019 we introduced the Voice of the Member (VoM) program to gain feedback with relation to the service you’ve experienced. The VoM program keeps us accountable to you and I am pleased to report that our Net Promoter Score, which is a measure of our members loyalty is currently +30, and continues to improve.

One of the key pieces of member feedback from VoM is that some members fnd it hard for family and friends to bank with Australian Military Bank (given our on base branch presence). In response to this feedback we have made further enhancements to our online banking services so your family & friends can now download the mobile app and open a membership with the Bank in two minutes, all without having to visit a branch. To fnd out more, please see this edition of Communiqué.

Last month the Bank launched a new product – Green Loan. With a Green Loan, members can facilitate the purchase and installation of approved energy products at a very low rate, helping lower your power and water bills while supporting the health of the planet. 

I would also like to highlight the Military Rewards Account which was designed to generously give back to the Defence community. Since the Account commencement in 2015, the Bank has been able to match members’ contributions. Together we have raised over $171,000 for our Defence charity partners, Legacy, Mates4Mates, RSL DefenceCare and Soldier On. In this edition of Communiqué, we focus on RSL DefenceCare who share the kind work they do and hope to inspire you to volunteer for this year’s Poppy Appeal in November. 

Finally, with Remembrance Day almost upon us, do remember the members of the armed forces who have died in the line of duty, fighting to protect our nation. I encourage members to take the opportunity to hold a moment of silence on the eleventh hour, of the eleventh day of the eleventh month to refect on those service personnel who died fghting to protect the nation. 

On behalf of the Board, I would like to offer my appreciation to all our members for their continuous support of Australian Military Bank.

John Brooks

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