CEO Address
As our Chair has mentioned, we are here to support you our Members. Over the last three months we have continued to provide services and our branches have remained open, are sanitised and fully compliant with the current preventative advice regarding social distancing and hygiene measures as directed by The Australian Government Health Authorities. My first three months have been focused on protecting staff and supporting members including focussing on zero disruptions to member services where possible.
We have been progressing planning and are increasing our review of the current quality of our services and products. Our plan is to have a focus on delivery that is about priorities and what is important to you, on a day to day basis. This will include our staff asking you to tell us what good and bad service looks like and what your ‘pain points’ are in all areas of service delivery. We are keen to hear your feedback as we develop a Member Centric model of delivery.
In addition, we have increased our community engagement and support through our new partnership with Defence Special Needs Support Group (DSNSG) who assist Navy, Army and Air Force families with a family member with special needs and have done so since 1993. We are proud to support the DSNSG Drive Safe program and associated regional activities.
I would like to personally thank our staff for their commitment to our members during this difficult period.
I would also like to thank you, our members, for your commitment to us and in particular the ADF for their role in keeping the public safe during this health pandemic.
I look forward to sharing more in the future, about how we will be increasing our focus on what is important to you.
Darlene Mattiske-Wood
CEO