News

Member Contact Centre Operating Hours (Holiday Period)

Please be advised our Member Contact Centre will be open under adjusted operating hours this holiday period. Opening hours (AESDT) are as follows:

• Monday 24 December, 2018 – 8am-5pm
• Tuesday 25 December, 2018 – CLOSED
• Wednesday 26 December, 2018 – CLOSED
• Thursday 27 December, 2018 – 8am-6pm
• Friday 28 December, 2018 – 8am-6pm
• Saturday 29 December, 2018 – 8am-12 noon
• Sunday 30 December, 2018 – CLOSED
• Monday 31 December, 2018 – 8am-5pm
• Tuesday 1 January, 2019 – CLOSED
• Wednesday 2 January, 2019 – 8am-6pm

Internet and Mobile Banking Improvements

Great news! You can now change your account names in Internet and Mobile Banking. For example, this means you can simply edit the name of your Savings Account to whatever you like, ie holiday account, salary account, rental account, secret stash account etc….

• For Internet Banking, simply select the product from your home screen and an edit icon will appear against the current account name.
• Similarly, in Mobile Banking you can do this once you have selected the specific account from the accounts tile.

In addition, for members with a loan with the Bank, you can now find your ‘advance amount’ in Internet and Mobile Banking within each product page.

• For Internet Banking, this will appear in the right hand column for all loan products.
• For Mobile Banking, this will appear in your account details section (red icon) for each loan product held.

More updates will be rolled out regarding Internet and Mobile Banking over the coming months, so stay tuned.

What you need to know about buy now pay later services

With Christmas around the corner, ASIC has released some timely tips and important information about ‘buy now, pay later services’. Buy now pay later payment services allow you to delay payment or pay by instalments (often fortnightly) over a period of time. To review, click here. (MONEYSMART Website)

2018 Australian Military Bank AGM

Australian Military Bank's 59th Annual General Meeting was held Thursday 29 November in Sydney with approximately 60 members and visitors in attendance.

The Bank concluded the financial year in a strong position with an increase of net profit after tax of 2.8% ($5.2m) and places the bank favourably to continue to support our members by investing in new services and future growth. Due to the ongoing support of members our total assets grew by over 7%.

We would like to thank all our members who attended and congratulate John Brooks (Chairman), Michael Crane (Director) and Jonathan Sadleir (Director) on being elected by the members. We look forward to their stewardship in shaping a better bank for the Defence Community.

$5,000 raised for the Invictus Foundation!

Here at the Australian Military Bank, we were honoured to fundraise in aid of the Invictus Games, held in Sydney on 20-27 October 2018. The Invictus Games embodies the fighting spirit of our wounded, injured and ill servicemen and women and featured more than 500 competing athletes from a record 18 participating allied nations. The Games recognise and thank families and friends for their role and the challenges they share in supporting our wounded warriors.

To show our support for the Invictus Games, the bank committed to match dollar for dollar; every dollar donated by members. Collectively, Australian Military Bank along with its members raised a total of $5,000. We would like to sincerely thank all members who donated to the games.

Also, we’d like to thank all members that entered out ‘Trip for 2 to the Invictus Games’ competition and acknowledge our prize winners James (WA) and Makaila (QLD). Both James and Makaila provided compelling responses as to ‘why the Invictus Games inspires them?’. Of hundreds of entries received, their responses were selected after an independent third-party moderator reviewed all eligible applications refining the list to a small group of finalists. Our Executive Team had the privilege of reviewing these in detail and selected James’ and Makailas’ responses after much deliberation.

We were moved by the courage of the competitors and the spirit of the games. It was a fantastic opportunity to remind ourselves of the importance of our bond and the privileged role we have in serving the Defence Community.

We value your feedback

We’re always looking at ways in which to improve how we best serve the financial needs of our members. Over the coming months, we’ll be emailing members to gather feedback regarding your experience with us.

We won't ask for any business nor personal information, and we're not trying to sell you anything - our only interest is your experience as a member.

What will we do with your feedback?

The responses gathered will be used to help improve the products and services offered to our members and we are dedicated on providing our members with better quality services, lower fees and competitive interest rates.

If you have any questions regarding our member experience surveys please contact us on 1300 13 23 28 or email us at service@australianmilitarybank.com.au

Australian Military Bank’s Low Rate Visa Card takes out best value award

For the third consecutive year, Australian Military Bank’s Low Rate Visa Card has been named one of Australia’s best value credit cards in the Mozo Experts Choice Awards – Credit Cards.

In recognition of its great ongoing value for cardholders, Mozo awarded Australian Military Bank’s Low Rate Visa Card best value Balance Transfer Credit Card.

John Ford, Australian Military Bank’s Chief Executive Officer, said: “We are delighted to win this award again. It’s a testament to our ongoing commitment to serve the Defence Community with products that help them save money and add value”.

The financial comparison site analysed 199 credit cards from 67 providers to identify the country’s best value credit cards across several categories including low rate, balance transfer and rewards.

The Mozo Experts Choice Awards recognise products that deliver exceptional value or quality to consumers. Mozo Experts Choice Awards are judged by senior and experienced Mozo experts, focusing on the value that products deliver to customers. Comparing products like-for-like.

To find out more about our award winning Low Rate VISA Card; click here.

About the Mozo Experts Choice Awards

The Mozo Experts Choice Awards are an initiative that recognises Australia’s best value products and helps Australians to save money by choosing better products. Experts Choice Awards are given to those products that represent the best value in their category. In carrying out the Mozo Experts Choice Awards in Credit Cards we analysed 199 personal credit card products issued by 67 Australian financial institutions based on data contained in Mozo’s product database as at September 2018. For the full list of winners, click here.

About Mozo.com.au

Mozo compares over 1,800 products from 180 banking, insurance and energy providers to help Australians find a better deal each month via its award-winning comparison tools and calculators. Mozo is proud to partner with some of the country's biggest online publishers, making it one of the most visited comparison sites in Australia.

'Cold Calling Scams' - ASIC Notification (October 2018)

Australian Military Bank has received information from the Australian Securities & Investments Commission (ASIC) concerning cold calling scams.

If you identify any transactions including attempted transactions, involving the parties listed in the ASIC notification, you should contact the Bank immediately.

ASIC Notification – October 2018

Summary of ‘cold calling scams’

• ALLIANCE FX CAPITAL LTD (bank account identified)
• DMT LIMITED (no bank account identified)
• FM WEALTH MANAGEMENT (bank accounts identified)
• HARVEST ASSET HOLDING LTD (no bank account identified)
• HBC BROKER also known as MPG Invest Limited (no bank account identified)
• GUMPOLD CHRISTIAN & CO (bank accounts identified)
• OLYMPIA CAPITAL EXCHANGE (bank account identified)
• KNIGHT & MCKENZIE PARTNERS (bank accounts identified)
• NBR TRADING YOKOHAM also known as NBR Trading Co Ltd (bank accounts identified)
• OXFORD FINANCIAL SERVICES (no bank account identified)
• THE DOMINION GROUP (bank accounts identified)

Extended Operating Hours - Kapooka

Please note that our Kapooka Branch is now open on Sunday’s!

We’re trialling Sunday operating hours (9am-12pm) until 14 October 2018.

If you’re in the area at the time and need any assistance with your banking needs, pop in and say hi  to the team.

Vale Bill Hardman

It’s with deep sadness that we share with our community the passing of our dear and respected colleague Bill Hardman. Bill joined us recently as the Area Manager of the Riverina. He tragically passed away on Tuesday the 14th August in a traffic accident.

On behalf of the Bank, we extend our deepest condolences to his family & friends. He will be remembered as an amazing dad and hard worker and will be forever in the thoughts of all of us.

Rest in peace.

John Ford
CEO
Australian Military Bank