News

2018 Call for Nominations

Nominations are invited for the Australian Military Bank Board of Directors.

Candidates must be nominated by two members of the Bank, have been a member continuously for at least 3 years at the date of nomination and meet a number of requirements as prescribed in
the Bank’s Constitution and nomination pack.

A copy of the Constitution is available on our website at australianmilitarybank.com.au/constitution

Nominations close 5.00pm (AEST) on Friday 31 August 2018.

To obtain a nomination form and pack, please contact:
Bernadette Gates
Mail: PO Box H151, Australia Square NSW 1215 or
Email: agm2018@australianmilitarybank.com.au

Appointment of new Auditor

We are pleased to advise that respected audit firm, KPMG, has filled our external auditor casual vacancy. KPMG are leading assurance specialists and have particular expertise in the customer owned banking sector. They have replaced our previous external auditor, Ernst & Young.

What is phishing?

Phishing is a cybercrime where criminals target confidential information by stealing login credentials, account details and private data such as personal identity information.

How to identify a scam

These criminals deceive users online by convincing others they are conversing with a trustworthy source. They try to obtain information by luring users to share passwords or credit card details via the web to gain access to personal accounts.

How to protect yourself

• Change your password every six months and ensure you include a mix of lower-case and upper-case letters, numerical values and special characters.
• Don’t click on links or attachments that you receive from people or organisations you are not familiar with.
• Be careful of messages that seem ‘too good to be true’.
• Question any messages you receive that appear threatening or suggests you to take action.
• If you come across a suspicious link, hover your mouse over the link to see where the actual web address will take you – you can even search any relevant terms you find in the URL.
• Stay smart online by keeping informed with any recent scam threats.

What to do if you suspect suspicious activity

If you have provided your personal banking details to a phishing site, please get in contact with Australian Military Bank immediately by calling our Member Contact Centre on 1300 13 23 28 from 9am – 6pm on Monday to Friday or between 9am – 12 pm on Saturdays (AEST).

You can also report scams to the ACCC via Scamwatch. This is a page where people report incidents, so others are aware of current scams, can monitor trends or disrupt a scam where possible.

If you believe your personal information is at risk, you can contact IDCare on 1300 432 273 or visit idcare.org.

How Australian Military Bank protects your private information

We only ask for personal information relevant to our business relationship with a customer. This information will generally be provided when applying for one of our products or services.

We take extra care in ensuring your personal information is protected from misuse, interference and loss as well as unauthorised access, disclosure or modification.

Remember: Australian Military Bank will never send you a link or contact you via email to ask for your personal or financial details.

For further information, you can view your privacy policy here.

Be aware of cold calling scams

At Australian Military Bank, we're dedicated to protecting your financial and personal information and as such we always urge members to be aware of cold-calling scams.

What are cold calling scams?

Cold calling scams may be suspicious numbers that attempt to contact you and ask for your financial and personal details. They may appear genuine and can pretend to be working from a government agency or other organisations and may even ask you to transfer monies to an account either in Australia or overseas.

What should I do if I’ve answered a suspicious call?

If you receive a suspicious call and are asked for personal details, simply hang up, block the number and/or delete the email. We strongly encourage you to lodge feedback via our website under the ‘Contact’ link here.

To be extra careful, make sure you monitor your transaction listing to identify any suspicious activity, should you come across an unexpected transaction. If you've recently experienced this issue and have provided your bank account or credit card details, please contact us immediately.

How would I know if I receive a suspicious call or email?

To avoid any potential scams, be aware of a few tricks scammers may use as advised by ASIC:

• Claim to be professionals
• Act friendly to become your friend or make you feel obligated
• Be persistent to get you to agree before the offer ends
• Provide fake websites or other contact platforms (i.e. social media pages)

Where can I go if I want further information on this?

ASIC have also provided a list of unlicensed companies to be aware of. To further prepare yourself, you can view this here.

For further enquiries, please do not hesitate to call our Member Contact Centre on 1300 13 23 28 from Monday to Friday between 9am-6pm AEST or on Saturdays from 9am-12pm AEST.

Branches closed due to public holiday

Please note, Australian Military Bank branches in Robertson, NT and Enoggera and Lavarack, QLD are closed today for the May Day and Labour Day public holiday.

For any urgent matters, please call our Member Contact Centre on 1300 13 23 28 from 9am to 6pm AEST or email us at service@australianmilitarybank.com.au.
 

Drive away with $20K or tuck a tidy $1,000 in your glove box!

Get behind the wheel of a new CGU insurance policy and check out the features.  Simple claims lodgement process. Trusted service. Pay by the month at no extra cost for your home, landlord or car policy. And now the chance to win $20K toward your dream car. 
Or a tidy $1,000 gift card* 

Imagine! Dropping the top, opening the throttle, and hitting the Road in your new convertible. Or getting off road altogether in your new 4x4. With an extra $20K in your pocket, the dream is closer than ever. And to be in the draw, all you have to do is purchase a new eligible CGU Car, Home, Landlords or Travel insurance policy. 

Protect Your Home

Building, Contents or Combined Home Insurance, we’ve got you covered with Basic, Quality or Premium options to suit your needs, each including new-for-old replacement and temporary accommodation cover**. 

Get a quote now

Cover Your Car Deserves 

Get the cover that’s right for you. Protection for your pride and joy. Something simple for your daily run around. Or maybe something in between.  It’s your car. It’s your choice.

Get a quote now

Landlords Rest Easy

Flat, unit, townhouse or free-standing home, our Landlord Insurance covers you for emergency repairs, as well as providing cover for accidental breakage and damage caused by escaped water or liquid**.

Get a quote now

Carefree Travel

Just you, you two, or the whole family, our Travel Insurance protects you whether you’re travelling around Australia or around the world. Choose a product to ensure you get the cover that’s right for you.

Get a quote now

For further information on our insurance, you can call our Member Contact Centre on 1300 13 23 28, visit us in branch or visit our Insurance Products page here.

Insurance issued by Insurance Australia Limited ABN 11 000 016 722 (IAL) trading as CGU of 388 George Street, Sydney, NSW. Australian Military Bank Ltd ABN 48 087 649 741 AFSL and Australian Credit Licence number 237 988 of Level 18, 45 Clarence St, Sydney NSW 2000 acts under an agreement with IAL. Any advice is general only. Consider the relevant PDS available in branch to see if a product is right for you. *Competition runs from 7 May 2018 to 3 June 2018 and the promoter is IAL. See Conditions of Entry for a full list of participating partners. Competition excludes renewing policies. Minor and Major Prize Draw to be held on 12 June 2018. Prize Draws to take place from 2pm AEST at MDSA, 15 Grosvenor Street, Neutral Bay, NSW. Winners will be contacted directly within 2 days, and announced in The Australian within 14 days, of the Prize Draw. **This is a general description of cover only. Policy conditions, limits and exclusions apply. See the PDS for more information. More Conditions of Entry apply and are available at http://cgul.ink/buyandwin. Authorised under NSW Permit Number LTPS/18/21404, ACT Permit Number TP18/00130, SA Licence Number T18/103.

'Imagine' Campaign: Winners Announced

Australian Military Bank recently gave members who took out a new eligible home loan by 14 February 2018, the opportunity to win their mortgage repayments paid for a year! 
Eligible members were also entered into a draw for one of seven $2,000 VISA Gift Cards. Additionally, every member applying for an eligible home loan had their loan processing fee waived. 

We’d like to congratulate Christopher, from QLD, who has won the major prize of his mortgage repayments paid for a year as part of this promotion. 

We’d also like to congratulate the minor prize winners:

• Michael, NSW
• Daniel, QLD
• Richard, WA 
• Chris, SA
• Stewart, ACT
• Daryl, VIC
• Kim, NT 

Australian Military Bank would like to congratulate the winners and thank all members who participated.

Click here to view Terms and Conditions of our Imagine Campaign.

 

Banking System Conversion Update

Dear Members,

We are now 11 days into our new banking system and are continuing to iron out teething issues. While the vast majority of members have been relatively un-impacted, I’d like to acknowledge and apologise to those members who suffered inconvenience through this system conversion. Our staff are all working very hard to resolve matters for you our members but I appreciate how frustrating it must be waiting for your issue to be resolved.

If you have already lodged a service request, our staff are working through these across the week and again on Saturday. Instructional videos can be found at www.australianmilitarybank.com.au/transformation and will help you navigate our digital channels. If you have encountered a new issue, please call us on 1300 13 23 28, email us at service@australianmilitarybank.com.au or call into one of our branches (where possible).

I thank you for your patience during this time.

Regards

John Ford  
Chief Executive Officer

Banking System Conversion Update

Dear Members,

As you would be aware, we converted over to a new banking system on Sunday 18 February. The banking system conversion involved a new core banking system, internet banking and mobile banking and required members to re-register for those services.

I’d like to firstly acknowledge that this banking system change has disrupted the member banking experience as the act of re-registering for the new services was not entirely straight forward for some members. The vast majority of members are now registered for our new digital channels and are getting used to the new internet and mobile interfaces. I would also like to apologise for the teething problems that we have encountered (including some late payment files) and regret all instances where members have been inconvenienced. Our call volumes spiked substantially last week and we have been busy re-contacting members we were unable to serve last week. It is not a straight forward process to convert to a new banking system and some issues have arisen which have been or are in the process of being addressed. Rest assured our staff are working extended hours to resolve member queries.

I’d like to thank our members for your patience so far. The new banking system will serve us well in the future and already offers additional functionality and security measures. The member feedback received so far will shape enhancements for our next system release noting there will be no need for members to re-register going forward.

Please do not hesitate to call us, email us or visit our branches (where possible) to help work through any unresolved issues.

Thank you

John Ford  
Chief Executive Officer

Trying to get in touch with us?

We are currently experiencing intermittent problems with our banking services which we expect to rectify shortly. As such, our Member Contact Centre is currently experiencing high call volumes which may result in delays in getting in touch with us. Be sure we’re doing what we can to get to all member enquires to ensure we can make this transition as smooth as possible. Members can always contact us through our branches and/or can email us at service@australianmilitarybank.com.au.